Privacy Policy
Latest Update: 30th June 2026
Who We Are
Empower Wellbeing Group Limited
Christchurch, New Zealand
Email: admin@empowerwell.co.nz
Website: https://www.empowerwell.co.nz
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If you have any questions about this Privacy Policy or how we manage your information, please contact us using the details above.
Information We Collect
Depending on how you interact with us, we may collect:
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Personal Information
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Name
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Email address
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Phone number
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Postal address
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Employer or organisation details
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Information you provide through forms or enquiries
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Service Information
If you engage our services, we may collect:
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Employment and vocational information
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Information relating to training participation
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Information necessary to deliver wellbeing, rehabilitation, or business support services
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Information provided by you, your employer, or referral agencies where authorised.
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Website Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Date and time of access
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Cookies and analytics data.
How We Collect Information
We collect information when you:
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Visit our website
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Complete an online form
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Contact us by email or phone
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Register for training or services
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Subscribe to newsletters or updates
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Book appointments or consultations
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Engage with us through social media
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Provide information during the delivery of our services.
In some circumstances, we may collect information from third parties where you have authorised us to do so or where permitted by law.
Information Submitted Through Forms
When you submit information through our contact forms, booking forms, or registration forms, we collect the information that you choose to provide, such as your name, contact details, and enquiry information.
We use this information to respond to your enquiry, provide our services, and communicate with you.
Sensitive Information
Some of our services may require the collection of sensitive personal information, including health-related information or information regarding employment circumstances.
We only collect sensitive information where it is reasonably necessary for the services we provide, where you have authorised us to do so, or where required or permitted by law.
Why We Collect Your Information
We collect personal information to:
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Respond to enquiries
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Provide our services and programmes
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Deliver training and mentoring services
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Communicate with you
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Manage referrals and service delivery
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Improve our website and services
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Send information about our services and events
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Meet legal and contractual obligations
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Protect our legitimate business interests.
We do not use personal information collected through our website to make automated decisions or undertake profiling activities.
Cookies and Analytics
Our website may use cookies and similar technologies to:
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Remember your preferences
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Analyse website traffic
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Improve website performance
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Support marketing and advertising activities.
Cookies may collect information such as website usage patterns, device information, and browser preferences.
You can control cookies through your browser settings. Where required by law, we will seek your consent before using non-essential cookies.
Third-Party Services
We may use third-party service providers to help us operate our website and services, including:
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Website hosting and analytics providers
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Appointment booking systems
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Email communication platforms
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Social media integrations
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Embedded video services
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Customer relationship management systems.
These providers may collect information directly from you in accordance with their own privacy policies.
Sharing Your Information
We do not sell your personal information.
We may share information with:
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Service providers who assist us in operating our business
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Contractors and consultants working on our behalf
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Training providers and referral partners where authorised
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Government agencies, insurers, or funders where required
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Professional advisers
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Regulatory authorities where required by law.
Any third parties we engage are required to protect your information appropriately.
Storage and Security
We take reasonable steps to protect your personal information from:
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Unauthorised access
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Loss
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Misuse
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Disclosure
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Alteration
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Destruction.
Information may be stored electronically using secure cloud-based systems and business software.
While we take reasonable precautions, no method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.
Overseas Storage
Our website and business systems may use service providers located outside New Zealand, including website hosting and cloud-based software providers.
Where information is transferred overseas, we take reasonable steps to ensure it receives protection comparable to that required under New Zealand privacy laws.
How Long We Keep Information
We retain personal information only for as long as necessary to:
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Deliver our services;
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Meet legal, contractual, and regulatory obligations;
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Resolve disputes or enforce our agreements.
When information is no longer required, we securely destroy or anonymise it.
Your Rights
Under the Privacy Act 2020, you have the right to:
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Request access to your personal information;
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Request correction of your personal information;
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Ask questions about how your information is being used.
To make a request, please contact:
Email: admin@empowerwell.co.nz
We may require proof of identity before providing access to your information.
Marketing Communications
If you subscribe to our updates, we may send you information about our services, events, and resources.
You can unsubscribe from marketing communications at any time by:
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Clicking the unsubscribe link in emails; or
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Contacting us directly.
Third-Party Websites
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
Childrens Privacy
Our website is not intended to collect information from children under the age of 16 without parental or guardian consent.
Privacy Complaints
If you believe we have breached your privacy, please contact us first so that we can investigate and attempt to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal obligations.
The latest version will always be available on this website, and the date of the most recent update will be shown at the top of this page.